These policies protect you and protect the chair, so every appointment can feel calm, one on one, and unrushed. By booking with Black Parlor, you confirm you have read and agree to everything below.
Last updated October 2026.
01
Booking and deposits
Booking is through the Square Appointments page linked in every bio and on this site.
A deposit holds your spot and is applied to your final service total: $20 for 2 to 3 hour appointments, $75 for 3 to 5 hour appointments.
A consultation is built into every service.
For extensions you can also book a consultation on its own, in person or virtually.
Book your extensions install 7 to 10 business days after you order your hair.
Book your follow-ups and rebooks as soon as you can. There are no weekend appointments.
02
Cancellation and rescheduling
Reschedules need at least 48 hours notice to keep your deposit on the books.
Reschedules inside 48 hours forfeit the deposit, and a new deposit is needed to book the next time.
Same-day cancellations are treated as no-shows.
03
Late arrivals and no-shows
A 15-minute grace window applies. After that I may need to reschedule the appointment.
Arrivals between 5 and 15 minutes late may incur a $25 late fee.
No-shows forfeit the deposit and may be billed 50 percent of the booked service before rebooking.
04
Pre-appointment prep
Every service includes a wash.
Come with your hair detangled. Detangled hair is a must. If it needs detangling, a detangling fee is added for the extra time.
Bring a photo of the look you want. It helps us create the right look. Texture matching is done during your consultation.
No oils on the scalp 48 hours before extension or color services.
Bring any hair you have purchased separately for your install.
Hydrated hair takes color best, drink your water in the days before.
05
Guests and children
The studio is a calm one on one space. Please come solo.
Children are welcome if they are the client. Otherwise let us reschedule a kid-free window.
06
Black Hair Co, raw hair orders
Every piece is raw hair, customized from donors and made to order.
Production and shipping runs 5 to 6 business days on weekday orders and 7 to 8 days on weekend orders.
Weekend orders need 24 to 48 hours processing.
Shipping is included in the price.
Custom orders, including tape-in and K-tip extensions, are final sale and non-refundable. All sales are final once the hair has shipped or the install has begun.
Bundle weft extensions can be returned within 7 days of delivery, in the original packaging with all tags and accessories. Refunds for poor quality are issued in full after vendor inspection and approval. Damage from customer error or misuse is not refunded.
We are not responsible for delays caused by shipping carriers or unforeseen circumstances. If your order is delayed we will contact you with a new delivery date, and you can keep your order and wait, or change it if possible. Refunds or exchanges for a delay are only issued if it runs more than 30 days past the original estimated delivery date.
07
Refunds and service adjustments
Salon services are non-refundable.
If something is off after your appointment, reach out within 7 days and we will book a complimentary adjustment at my discretion.
Adjustments do not cover changes of heart after the look you approved in the mirror.
08
Photography and social media
I photograph and film hair (not faces) for the portfolio, Instagram, and TikTok.
If you prefer not to be filmed, tell me at the start of your appointment and I will not capture anything.
Appendixthe questions
Frequently Asked Questions
How do I book?
Through the Square Appointments link, in every bio and at the top of this page. A deposit holds your spot, applied to your final total: $20 for 2 to 3 hour appointments, $75 for 3 to 5 hour appointments.
Where are you located?
628 American Legion Hwy, Roslindale, MA 02131. Look for the In the Cuts Boston sign, use the door on the left, and the salon is at the back of the shop. Free street parking around the studio.
What are your hours?
Monday to Friday, 9:30 AM to 5 PM. Closed Saturday and Sunday.
Do you take walk-ins?
Appointments only, so every chair time is fully yours.
What if I do not know what to book?
A consultation is built into every service, so book the service closest to what you want and we will talk it through. For extensions you can book a consultation on its own, in person or virtually.
How long do extensions last?
Refresh every 4 to 5 weeks. Every head is different, and an install can last up to 8 weeks before full removal.
Do you sell hair?
Yes. Black Hair Co sells 100 percent raw extensions through Instagram and the shop section. Hair is made to order, so plan ahead for your install.
When should I book my install?
7 to 10 business days after you order your hair. There are no weekend appointments.
Is a wash included?
Yes, every service includes a wash. Come with your hair detangled. If it needs detangling, a detangling fee is added for the extra time.
What is the shipping time for hair?
Production and shipping is 5 to 6 business days on weekday orders, 7 to 8 days on weekend orders, with 24 to 48 hours processing on weekend orders. Shipping is included in the price.
What if I am running late?
A 15-minute grace window applies. Between 5 and 15 minutes there is a $25 late fee. Past 15 minutes the appointment may need to reschedule and the deposit may be lost.
Do you offer refunds?
Services are non-refundable. If something is off, message me within 7 days and we will book a courtesy adjustment.
Do I need a consultation for extensions or color?
A consultation is built into every service. For extensions you can also book one on its own, in person or virtually, before you order hair.
Final Chapterready to book
Ready when you are.
Read the policies, picked your service, and ready to book?